Terms & Conditions

This site and its content are owned by Sweet and Savoury Sensations Melbourne –

ABN: 33 461 393 507

REFUND POLICY

  • Sweet Sensations Melbourne are unable to refund any orders within any time frame of purchase date or required date. Although we are unable to refund all orders, the following options apply given a minimum notice of 72 HOURS PRIOR to your required date is given. A Full Credit Note in which full payment can be used at a later date OR the order can be rescheduled to a future date are the following options available 72 Hours prior to your required date. 
  • Orders that have not given 72 hours notice prior to your required date to reschedule or receive a credit note can ONLY continue with their order or simply not receive or collect their order. No refund is attainable. 
COVID 19 POLICY 
  • With all orders affected due to unpredictable lockdown or restrictions emplaced by the Victorian State or  Australian Federal Government our current policy is that any orders affected by any restrictions can have the options of either rescheduling there event date with there current order OR having a credit note. These options are still available for all orders even if its within the 72hour period prior to required date (ONLY due to COVID 19 restrictions). We CAN NOT offer a full refund due to the unpredictability.

WORKING ENVIRONMENT, ALLERGIES AND CROSS CONTAMINATION

  • We offer a variety of products that both contain or may contain traces of nuts, gluten, diary, raw fruits and vegetable. Within our working environment we strive to minimise the possible risk of cross contamination following our vigorous cleaning procedures. Due to this risk we are unfortunately unable to fully guarantee the risk of any cross contamination within each product, therefore are not liable for any allergy/condition or potential risk.

DELIVERY & PICK UP

  • If chosen delivery please ensure the recipient receiving the goods will be available to receive the order. If the recipient is not home we will either contact the recipient or the individual who purchased the order. If no one is able to receive the goods they will be left in a safe place on the residing address. From this point we are not responsible for any missing, stolen or damaged goods.
  • If chosen pick up please ensure that you arrive within your time. If you are running late or unable to arrive within your time please contact us. If we are unable to reschedule your pick up time the goods they will be left in a safe place on the pick up address. From this point we are not responsible for any missing, stolen or damaged goods.
  • If Selected the Wrong method of either picking up or delivery your order we will be unable to change this less than 72 hours of scheduled delivery or pick up. If Selected the the wrong method and informed us prior to 72 hours of scheduled order note that fees will apply and have to be made immediately.